Sales Policy

Effective Date: December 10, 2024

At MevaCarLED, we strive to provide clear, transparent, and reliable service to all our customers. Our Sales Policy outlines the terms and conditions for purchasing products from our website. Please read the policy carefully to understand your rights and responsibilities when making a purchase.

1. Pricing

  • Currency and Changes: All prices listed on our website are in USD (United States Dollars). Prices are subject to change without prior notice. We reserve the right to update prices, fees, or charges due to market conditions, inventory changes, or other business reasons.
  • Promotions and Discounts: Promotional offers, discounts, and sales are time-sensitive and can expire without notice. Unless explicitly stated, promotional offers cannot be combined with other discounts or promotions. Specific conditions may apply, so please check the details of each offer.
  • Taxes: Sales tax will be applied where applicable based on your shipping address. The tax amount will be displayed during checkout before completing your order.

2. Payment Methods

  • Accepted Payment Methods: We accept a variety of secure payment options, including major credit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. All transactions are processed through secure payment gateways to ensure your financial information remains protected.
  • Security: We use SSL encryption (Secure Socket Layer) to protect your payment details during transmission. Your payment information is never stored on our website after the transaction is completed. We take all reasonable measures to protect your sensitive information from unauthorized access.

3. Order Confirmation

  • Email Confirmation: Once you place an order on our website, you will receive an email confirmation containing the following details:

    • Your order number.
    • A summary of the products you purchased.
    • The total amount charged, including taxes and shipping fees.
    • Estimated delivery time based on your location.
    • Payment status and confirmation that your transaction has been processed successfully.

  • Order Tracking: After your order is shipped, we will provide you with a tracking number so you can monitor the progress of your delivery. You can track your order via the courier’s website using the tracking details provided.

4. Cancellations

  • Cancellation Window: Orders may be canceled within 24 hours of placement. If you wish to cancel your order, please contact our customer service team immediately to request a cancellation.
  • Processed Orders: If your order has already been processed or shipped, cancellation may no longer be possible. Once the item has been shipped, you will need to follow our Returns and Refunds Policy if you wish to return the item.
  • Non-refundable Products: Certain products, such as custom or personalized items, may not be eligible for cancellation once the order has been confirmed.

5. Shipping and Delivery

  • Shipping Charges: Shipping fees will be calculated at checkout and depend on your shipping address, the size of the items ordered, and the delivery method selected.
  • Shipping Times: Delivery times vary based on your location, the shipping method selected, and the availability of the products. We aim to ship all orders within 1-3 business days unless otherwise stated. Estimated delivery dates will be provided during checkout, but please note that they are estimates and may be subject to delays due to external factors like weather, holidays, or courier delays.
  • Tracking Information: Once your order has been shipped, you will receive an email with a tracking number and a link to the shipping carrier’s website, so you can monitor the status of your order.
  • International Shipping: International shipping may be available on a case-by-case basis. Additional fees, such as customs duties or taxes, may apply based on your country of residence. These fees are the responsibility of the customer.

6. Product Availability

  • Stock Levels: We make every effort to maintain accurate stock levels on our website. However, product availability may change due to fluctuations in stock or supplier issues. If an item is unavailable after you have placed an order, we will notify you as soon as possible and offer a suitable alternative or a full refund.
  • Pre-orders: For products marked as pre-order, the shipping and delivery time will be based on the estimated availability of the item. Pre-order items cannot be canceled after placing the order, unless explicitly stated.

7. Returns and Refunds

  • Return Eligibility: Products may be returned within 30 days of receipt, provided they are in unused, original condition, with all original packaging and accessories. Some products, such as customized items or those marked as “Final Sale,” are not eligible for return.
  • Refund Process: Once we receive and inspect your returned item, refunds will be processed to the original payment method. The refund will be issued within 7-10 business days of receiving the item. Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or damaged items).
  • Exchange Policy: If you wish to exchange an item for a different size or product, you must return the original item and place a new order. Exchanges are subject to availability.

8. Customer Responsibilities

  • Accurate Information: It is the customer’s responsibility to provide accurate and complete information during the ordering process, including shipping and billing details. Any errors in this information may cause delays or delivery issues.
  • Delivery Failures: We are not responsible for any delays, lost packages, or delivery failures due to incorrect or incomplete shipping information provided by the customer.

9. Limitation of Liability

  • General Liability: MevaCarLED is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. This includes damages related to delays in delivery, product defects, or other issues outside our control.
  • Force Majeure: We are not responsible for any failure to perform under this policy due to unforeseen circumstances or events beyond our reasonable control, including but not limited to natural disasters, strikes, acts of war, or technological failures.

10. Modifications to Sales Policy

  • Policy Updates: MevaCarLED reserves the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page, with the “Last Updated” date noted. It is the customer’s responsibility to review this policy periodically to stay informed of any changes.

11. Contact Information

If you have any questions or need assistance regarding our Sales Policy, please do not hesitate to contact us. Our customer service team is here to help:

We appreciate your trust in MevaCarLED and look forward to serving you!