Refund and Returns Policy

Effective Date: December 10, 2024

At MevaCarLED, we are committed to providing our customers with high-quality products and ensuring complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, our Refund and Returns Policy outlines clear steps to help you resolve any concerns. We want to make your shopping experience as smooth as possible.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Timeframe: The return must be initiated within 30 days of receiving your order. After this period, we may be unable to process a return.
  • Condition of the Product: The product must be unused and in its original, undamaged condition. All original packaging, accessories, and tags should be included. The item should not show any signs of wear, use, or damage.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email, receipt, or invoice, to initiate the return.

2. Items Not Eligible for Return

Certain items are not eligible for return under our policy, including:

  • Customized or Personalized Items: Products that have been customized, personalized, or made to order specifically for you.
  • Final Sale Items: Any products marked as “Final Sale” at the time of purchase.
  • Damaged or Altered Items: Items that have been damaged due to improper handling, misuse, or unauthorized repairs are not eligible for a return.

3. Refund Process

Once we receive your returned item, our team will inspect the product to ensure it meets the eligibility requirements. Refunds will be processed as follows:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. This typically takes between 7–10 business days, depending on your payment provider.
  • Shipping Fees: Shipping fees for the original purchase are non-refundable unless the return is due to a defect, error, or fault on our part (e.g., receiving the wrong item or a damaged product).

4. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our support team at info@mevacarled.com or call us at (982) 658-5882.
  2. Provide Required Information: Include your order number, reason for the return, and photos of any damaged or defective items (if applicable).
  3. Return Instructions: Our team will respond with further instructions on how to proceed with your return, including shipping details and any return labels if necessary.

We aim to make the return process as efficient as possible and ensure you have the information needed to complete your return smoothly.

5. Exchanges

If you wish to exchange an item for a different product, please follow the same process as outlined for returns. Once we receive and approve the returned item, you can place a new order for the replacement product. Please note that exchanges are subject to product availability.

If the exchange item is of a higher value than the original, you will need to pay the difference. If the exchange is for an item of lesser value, we will issue a partial refund for the difference.

6. Damaged or Defective Items

In the event that you receive a damaged or defective item, we sincerely apologize for the inconvenience. Please take the following steps:

  • Contact Us Immediately: Notify our support team as soon as possible via info@mevacarled.com or by calling (982) 658-5882.
  • Provide Evidence: Include your order number and clear photos of the damaged or defective product. This helps us to quickly process your claim.
  • Resolution Options: Depending on the nature of the damage or defect, we will either provide you with a full refund or send a replacement item at no additional charge.

We understand how important it is to receive items in perfect condition, and we strive to address any issues promptly.

7. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to an error on our part (e.g., incorrect or damaged item), the customer is responsible for the return shipping costs. We recommend using a tracked shipping method to ensure the safe return of your item.
  • Return Shipping Label: If the return is due to a mistake on our part or a defective product, we will provide a return shipping label at no charge.

8. Important Considerations

  • Return Timeframe: Please ensure that the return is initiated within the 30-day window. Returns outside this period may not be eligible for a refund or exchange.
  • Product Condition: Products must be returned in the same condition as when they were received. Items that show signs of damage, wear, or use may be subject to a restocking fee or rejected.
  • Restocking Fee: In certain cases, a restocking fee may apply for returned items that do not meet the eligibility requirements.

9. Contact Information

For any questions or assistance regarding returns, refunds, or exchanges, please don’t hesitate to contact us. Our customer service team is here to help you:

We are committed to ensuring your experience with MevaCarLED is positive and hassle-free, and we will work with you to resolve any concerns regarding your purchase.

Thank you for choosing MevaCarLED!